Gillmoss Surgery

Violence Statement - Zero Tolerance

The practice has a zero tolerance policy and does not tolerate aggressive behaviour/ abuse and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures towards any member of staff or another patient.

The practice will request the removal from the Practice List of any patient who is aggressive or abusive towards any member of staff or another patient, or who damages property.

All instances of actual physical abuse by a patient or their relatives will be reported to the police.